Protect your privacy
Caribbean Mercantile Bank N.V. will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), credit card, account numbers or any other private information. We will never ask you to validate or restore your account access through unsolicited email.
We caution you not to respond to unsolicited emails or websites that request personal information. Report any suspicious requests to Caribbean Mercantile Bank N.V. immediately at (297) 522-3000 ((297) 586-2878 after hours) or email FraudReport@cmbnv.com.
For existing CMBDirect Business customers only
To reset your password, please call our Contact Center at the number below. One of our bank representatives will be happy to assist you.
If you have lost your e-Pass, or need to replace it, please visit any CMB branch to pick up a new one. Once you have your new e-Pass, please call us at the number below and one of our bank representatives will explain how to activate your new e-Pass.
For Password Reset and e-Pass Activation, contact us at +297 522-3010.
We are open Monday to Friday from 8:00 AM to 7:00 PM and on Saturday from 8:00 AM to 2:00 PM (AST), except holidays.